Introduction

Welcome to www.sollogs.ae, www.duty-calculator.com, and Sollogs Mobile Application of the online platform (collectively, hereinafter referred to as the “Web Portal”). This web portal is owned and operated by Sollogs Information Technology Co., and its affiliates (collectively, hereinafter referred to as the “Sollogs” or "Company" or "We" or "Us” interchangeably) located at primary domain of www.sollogs.ae (and all associated sites linked to it).

SOLLOGS Information Technology Company is legally registered in the country of “United Arab Emirates”.

Sollogs operates and controls this Web Portal from the country of “United Arab Emirates”, and stipulates that the governing law is the local law. We are the exclusive owner of this Web Portal, which is designed, developed, maintained and hosted by the company.

Sollogs specializes to provide the digital product (e-product) solutions, digital service (e-service) solutions and web enabled services for logistics and supply chain companies via this Web Portal.

1.Agreement Between You and SOLLOGS

This agreement (“Terms and Conditions”) is made between Sollogs and the person or entity accessing, using or attempting to access or use the Web Portal and/or avail services from the Company (“You” or the “User”), User agrees that the individual who has completed the registration process for the Web Portal is fully authorized to bind you and your organization to this agreement.

Following registration, you confirm that you and your organization have read, understood and accept these following terms and conditions, policies and notices stated here. This agreement governs your access to and use of any service offered via the Web Portal and you agree to comply with them. If you do not agree with these terms and conditions, then your only recourse is to not use the Web Portal.

1.1 Modifications

The Sollogs reserves the right to update, change or replace any part of these terms and conditions by posting updates and/or changes to web portal. It is the User’s responsibility to check this page periodically for changes.

Following the posting of any changes, the user’s continued use of or access to the Web Portal from the Sollogs, constitutes acceptance of such revised terms and conditions. If you do not agree to a modification, the user may delete user’s account at any time by profile setting page of the Web Portal.

These Terms and Conditions include all modifications up to date.

2. Definitions and Interpretation

2.1 “Affiliates” means entities owned and controlled, directly or indirectly, by the company.

2.2 “Applicable Laws” means all applicable laws of the United Arab Emirates shall govern the use of the Web Portal and the Terms & Conditions, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in United Arab Emirates.

2.3 “Governmental Authority” shall mean any nation or government or any province, state or any other political subdivision thereof; any entity, authority or body exercising executive, legislative, judicial, regulatory or administrative functions of or pertaining to government, including any government authority, agency, department, board, commission or instrumentality of UAE or outside UAE or any other jurisdiction in which the Sollogs or the user conducts business.

2.4 “Mobile Applications” means Android App (Android) and Apple App (IOS)

2.5 “Person” shall mean an individual refers to the organization, a corporation, a partnership, a joint venture, a trust, an unincorporated organization and any other legal entity.

2.6 “Personal Data”, shall mean any information about an individual from which that person can be identified or such other information that is defined as “Personal Data” or “Personal Information” under the Applicable Laws. It does not include data where the identity such person has been removed (anonymous data).

2.7 “Service”, means the provision of the web portal and the product.

2.8 “Subscriber” is an individual or entity who has signed up or paid to receive a specific service, product, or updates, often on regular basis.

2.9 “User Information” shall mean the information or data provided by the User to the SOLLOGS, including without limitation, any personal data.

General Terms And Conditions Which Apply To Users

3.1 Eligibility Criteri
By using the Web Portal, the User represents and warrants that –

• The User is fully able, competent and authorized to enter into the terms, conditions, obligations, representations and warranties set forth in these terms and conditions, including where the user is a legal or juridical person or entity;
• All registration information (including any user Information) that the user submits is truthful and accurate;
• The User will maintain the accuracy of such information (including any Information);
• The User has attained the age of 18 to legally accept these terms and conditions;
• The User has not previously been suspended or removed from the Company;
• The User of the web portal does not violate any applicable law or regulation. Use of the web portal is void where prohibited;
• The User is not eligible to use the web portal if the user is an entity which is a competitor of the Sollogs, operates a similar business via online platform;
• In case the Sollogs alters or amends the eligibility criteria, the user no longer complies with the eligibility criteria as determined by the Sollogs in its sole discretion, the user accepts that the Sollogs may restrict or suspend the access to the services without any liability for the Sollogs.
• The user is solely responsible for ensuring that the user is in compliance with these terms and conditions.

3.2 Third Party Service Provider
The User agrees and accepts that the Sollogs may enter into agreement with Third Party Service Providers (like payment gateway, mail gateway, SMS gateway) for provision of the services and such third party service providers are third party contractors and are not employees or authorized personnel of the Sollogs. The Sollogs is not liable for any actions and omissions of such persons and the user agrees to accept the services provided by such persons at the risk of the user. The User shall not make any claims or demands against the company in case of any losses, costs, damages or other charges suffered or incurred by the users in connection with any acts or omissions of such persons and/or injury suffered by the user. Further, the user shall not attempt to circumvent the Sollogs's relationship with the personnel in any manner whatsoever or encourage others to do so.

4. Subscriber

Certain services, such as accessing data exchange tools and calculating import duty, this type of facilitates are available only to subscriber of the Sollogs and require you to sign in with a username and password to use them. If you register as a User (a “Subscriber”) of any of the features of Sollogs, during the registration process you may be prompted to click “Register” button; your clicking on that button will further confirm your agreement to be legally bound by these terms and conditions.

4.1 Payment Plan Subscriber can select the payment plan that suits you, sollogs have different payment plan to select:

• Daily (This plan will be expired on same day of subscribing at 12:00 am)
• Weekly (This plan will be expired on 7th days of subscribing at 12:00 am)
• Monthly (This plan will be expired on 30th days of subscribing at 12:00 am)
• Yearly (This will be expired on 365th days of subscribing at 12:00 am)

The details of payment plan are clearly stated on the Web Portal at https://sollogs.ae/pricing.

We may modify the subscription service from time to time, including by adding or deleting features, functions and services. We may make changes to the price of the payment plan and such change shall be published on the Web Portal and will notify you accordingly.

Payment, Refund and Cancellation of Service

• By ordering any subscription on www.sollogs.ae, you confirm that you have read and accepted our terms and conditions and you authorize Sollogs to automatically charge your bank debit/credit card to the billing period manually selected by you.
• The initial subscription term will immediately start on the day subscribing and the term will automatically expire at the end of the period selected during the subscription process. We will notify you of the date of expiration in advance. Upon receipt of notification you may renew the subscription term for a further period. The Initial Subscription Term and any Renewal Subscription Term will end on the expiration date and cannot be cancelled before its expiration.
• After expiry of your current subscription term, the subscriber can choose any payment plan as you wish.
• The fees to be paid for your Subscription Service will be made clear to you on the accounts and billing page. You agree to pay the fees at the rates notified to you at the time you purchase your Subscription Service.
• All fees are due and payable in advance throughout the Subscription Term.
• Once the subscription fee received, the payment confirmation notice will be sent to your registered email within 24hrs of receipt of payments and you can also view the receipt of payment on your accounts and billing page of the web portal.
• Subscriber can make the payments to Sollogs via third party service providers “Telr Payment Gateway” by way of Visa credit/debit cards, Master credit/debit cards and available payment method (subject to the specific payment method accepted by the relevant third party service provider).
• When you purchase a Subscription Service, you must provide us with complete and accurate contact information and credit/debit card information. You further authorise us to use a third party to process payments, and consent to the disclosure of your payment information to such specific third party.
• Sollogs will accept the subscription fee in the currency of AED only and if the subscriber pays the subscription fee in any other currency and it will be converted into AED currency.
• Your Subscription Service will only be activated when we have successfully verified your payment, at which point we will provide you with access to your Subscription Service. If we do not receive payment authorization or any authorization is subsequently cancelled, we may immediately terminate or suspend your access to your Subscription Service.
• You may cancel your subscription at anytime by visiting the accounts and billing page. If you cancel the service before the end of your current paid up period, your subscription will remain active until the next due date. After the due date, if no payment received, your subscription will be stopped.
• Sollogs do not offer any refunds or cancellation charges for your payments. If you order the service for the first time, please make sure that the order is correct before the payment is made.
• All payment obligations are non-cancellable and all amounts paid are non-refundable, except as specifically provided for in this Agreement.
• Sollogs may, in its sole discretion, exempt you from payment of fees and, in this instance, you will not be entitled to a refund of any credits or pre-payments which remain unused at the time of exemption.
• Your use of the subscription service is terminated by any party, pursuant to this clause (17), you will not be entitled to receive a refund of any credits or pre-payments which remain unused at the time of such termination.

5. Privacy Policy

Protecting your privacy is very important to Sollogs. Please review our Privacy Policy in order to better understand our commitment to maintaining your privacy, as well as the use and disclosure of your information.

The Sollogs will use User’s personal information or personal data in the manner set out in the Sollogs’s privacy policy (“Privacy Policy”).

6. Records

Sollogs shall maintain complete and accurate record of all of contracts entered into between the users on the web portal so that it can be verified by the users. Sollogs are not liable for any loss of data, technical or otherwise, Information or other particulars supplied by the user, due the reasons beyond its control like corruption of data or delay or failure to perform as a result of a Force Majeure Event.

7. Disclaimer

To the maximum extent permitted by law, the Sollogs makes no representation or warranty (either express, implied or statutory) about: the web portal; the accuracy, veracity, timeliness or content of any information or data contained on the web portal and any other associated web portal; continued access to or use of the web portal; availability of the web portal; backup or business continuity in respect of the web portal; the merchantability, fitness, quality or suitability for a particular purpose of the web portal or services or information on the web portal; any supply agreements, panel agreements or any guarantee of business with the Sollogs; or the web portal or information being error or malicious code free, secure, confidential or performing at any particular standard or having any particular function. The sollogs provide the web portal on an “as is”, “with all faults” and “as available” basis, and do not warrant that it will be available for use at all times.

8. Intellectual Property

The Web Portal includes material which may be protected by copyright, trademark, or other intellectual property laws in UAE or elsewhere and all rights in relation to such material are owned by or licensed to the Sollogs unless otherwise stated.

The User hereby acknowledges that the web portal and the services constitute original works and have been developed, compiled, prepared, revised, selected, and arranged by the Sollogs through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of the Sollogs and other persons (as applicable).

The User thereby agrees to protect the proprietary rights of the Sollogs during and after the term of these Terms and Conditions. Any infringement may lead to appropriate legal proceedings against the user at the appropriate forum, at the Sollogs’s sole discretion, for seeking all available remedies under the Applicable Laws.

The User shall not selectively download portions of the web portal without retaining the copyright notices. The User may be permitted to download material from the web portal only for the purpose contemplated under this Terms and Conditions.

9.Prohibited Activities

As a user of the Web Portal, the User agrees not to:

• Undertake any unauthorized activity;
• Modify, adapt, or otherwise alter the Web Portal;
• Use of another user’s account for availing the services or the web portal;
• Use fraudulent accounts for payment of fees;
• Provide false, misleading, deceptive or otherwise inaccurate information;
• Engage in any activities that may result in the price of the services being manipulated
• Download, Print, Copy, Reproduce, Create derivative works or publicly display any content contained in the web portal (with the exception of the User’s information);
• Infringe any third party’s copyright, patent, trademarks, confidential information, or any other proprietary/intellectual property rights such party may have;
• Use any robot, spider, other automatic device or manual process to monitor or copy the Web Portal, or content contained uploaded on the Web Portal;
• Remove, disable, defeat, or otherwise circumvent any functionality of the Web Portal (including a requirement to use a user name and password or other authentication method, or other security protection or preventative measures against unauthorized use);
• Damage, disrupt, disable or otherwise impair the operation of the Web Portal or interfere with the use of the Web Portal by other Users, including introduce a virus, trojan horse or other malware into the Web Portal intended to cause damage, breach, malfunction, or other undesired effects to the Web Portal, or carry out a denial of service attack;
• Collude with, enter an agreement with or correspond with another User or other person to avoid paying the Sollogs the applicable Fee;
• Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us;
• Trick, defraud, or mislead the Sollogs and other Users, especially in any attempt to learn sensitive account information such as user passwords;
• Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools;
• Use any information obtained from the Web Portal in order to harass, abuse, or harm another person.
• Use the Web Portal as part of any effort to compete with the Sollogs or otherwise use the Web Portal and/or the content for any revenue-generating Endeavour or commercial enterprise;
• Decipher, decompile, disassemble, or reverse engineer any of the software or algorithms comprising or in any way making up a part of the Web Portal;
• Attempt to bypass any measures of the Web Portal designed to prevent or restrict access to the Web Portal, or any portion thereof;
• Disparage, tarnish, or otherwise harm, in the Sollogs’s opinion, the Sollogs and/or the Web Portal.

The Sollogs reserve the right to terminate the Terms and Conditions with immediate effect in relation to the User who does or is suspected of doing any of the above.

10. Communications

10.1 Emails
By creating an account with Sollogs, you agree that Sollogs can use your email address to send you marketing materials, service-related notices, important information messages, special offers, etc. You can unsubscribe from this by clicking on the link provided in the emails.

11. Confidential Information

The User shall be responsible for maintaining the confidentiality and security of the password and for all activities that occur in and through the user’s account. Unless otherwise agreed to by the Sollogs in writing, the user must keep confidential, and not use or disclose, any of the information (including material obtained through the web portal and the user’s credential for the web portal) that is marked as confidential information or which is by its nature is confidential information (“Confidential Information”), excluding information which is public knowledge (other than as a result of breach of confidentiality by the user), is in the User’s prior possession or that is otherwise acquired or developed by the user independently. Upon the Sollogs’s written request, the user must return or destroy all copies of Confidential Information in the user’s custody or control.

12. Warranty

The User warrants to the Sollogs that:

• The User has the right and authority to bind the body corporate to these Terms and Conditions;
• All of the information provided by the User in respect of these Terms and Conditions is true, accurate and complete and the Sollogs may rely on this information;
• The User agrees and accepts that the user can access or avail the services only for oneself and not on behalf of any other;
• The User’s subscriber details are correct, and the User shall timely update the subscriber details on the web portal if they change;
• The User has conducted its independent due diligence on the web portal about the functions and operation of the web portal and has not relied on any representations made by the Sollogs or any other person in relation to the web portal;
• The User will not infringe or permit or assist any other person to infringe the intellectual property rights owned by the Sollogs from time to time and use best efforts to protect and prevent such intellectual property rights from such infringement by unauthorized third parties; and
• The User will comply with all of the User’s obligations under all Applicable Laws.

13. Safety and Security

The User shall ensure that there are proper encryption and security measures at its respective desktop, mobile device or other device used to access the online services to prevent any hacking and the user accepts all liabilities with respect to any compromise or unauthorized use or disclosure or access to such information.

To maintain the safety of the web portal, the User must immediately notify the Sollogs if the user becomes aware of any suspected or actual
(i) unauthorized activity; or
(ii) prohibited disclosure or use of the User’s user name and password, or any Confidential Information; or
(iii) existence or exploitation of any security vulnerability, weakness, or threat on the Web
Portal. The User must take all steps reasonably within the User’s power to mitigate, prevent or stop any such conduct and provide all assistance reasonably requested by the Sollogs in relation to any actions or proceedings the Sollogs may take against any person for any such conduct.

Sollogs uses all reasonable endeavors to ensure the integrity of the web portal’s security. Despite Sollogs’s endeavors, breaches of security and confidentiality could occur. You acknowledge that Sollogs is not liable for any loss suffered by you as a result of any breaches in security.

14. Access

Notwithstanding the User’s acceptance of these Terms and Conditions, the Sollogs is under no obligation to provide access to the Web Portal or guarantee its availability or operation in any form and may suspend or terminate access to the Web Portal or make changes to the Web Portal at any time without prior notice to the User.

The Sollogs may require the User to use a user name and password or other authentication or security method in order to access and use the Web Portal. The User must keep such user name and password secure at all times.

15. Limitation of Liability

The User shall be responsible for all claims, losses, damages arising out of or in relation to the user’s access and use of the web portal or the services. Each act or omission in the course of accessing the Web Portal is deemed to have been performed by the user, regardless of whether that act or omission was undertaken by the User.

Notwithstanding anything contained in this terms and conditions, in no event shall the Sollogs or its officers, directors, managers, partners, members, shareholders, employees, affiliates and / or agents (collectively referred to as “Indemnified Parties”) be liable to any person for any claims, liabilities, losses, payments, costs, expenses (including attorney’s fees), litigation, settlements, fines, penalties and / or damages, including, but not limited to any:

• Direct, indirect, punitive, special, incidental or consequential damages;
• The cost of procurement of any substitute Services;
• For loss, corruption, destruction or interruption of use of any material / data;
• For any loss of income, revenue, profits, business, contracts, anticipated savings, goodwill, reputation (hereinafter collectively referred to as “Claims”) arising out of or in connection with any access or use (or inability to use) the Web Portal, including damages caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus (including any damage to a User’s equipment caused by a User’s access to, use of, or browsing the Web Portal or the downloading of any material, data, text, images, video content, or audio content from the Web Portal), communication line failure, theft, destruction or unauthorized access to, alteration of or use of any User Information, loss of business / revenue resulting from delays or information submitted by you not being received by the Sollogs or delayed receipt thereof, pricing issues or service interruptions whether by breach of contract, tortuous behavior, negligence or under any other cause of action, or any content obtained through the use of the Web Portal. This Clause shall be applicable despite the Sollogs having been advised of the possibility of such damages or losses.

16. Indemnification

Each User shall defend, indemnify and hold harmless the Sollogs (hereinafter collectively referred to as the “Indemnified Party”) against all Claims brought against any Indemnified Party in connection with:

• Any breach or infringement of any rights or terms in these terms and conditions and any other default, unlawful act or omission on the part of the user
• Fraud, negligent acts or omissions, or willful misconduct of any User in relation to the Web Portal;
• Infringement by any User of the intellectual property rights of the Sollogs and / or any third party, while accessing / using the Web Portal and / or the Services;
• Any loss suffered by the Sollogs as a result of any unauthorized use of a User’s account and password (on the Web Portal);
• Any inaccuracy in or any misrepresentation or breach of any of the representations and warranties by the User under the Agreement;
• Breach of security procedures by any User or any personnel of the User (who has been authorized to access the Web Portal on behalf of such User); and / or;
• Unauthorized disclosure of any information / data uploaded on the Web Portal, through any fault of such User and / or any claim arising in relation to availing the Services by such User.

The Sollogs will notify the User promptly of any such claim and in addition to the User’s foregoing obligations, the User agrees to provide the Sollogs with reasonable assistance, at the User’s expense, in defending any such Claim.

In no event shall the Sollogs be liable to you or to any third party for any losses or damages arising out of User’s use of the Web Portal or the Services, whether based on warranty, contract, tort (including negligence) or otherwise. The Sollogs does not accept any liability for any loss or damage (actual and consequential) resulting from or in connection with the use of the Web Portal and/or the inability to use it or for any loss or damage (actual and consequential) resulting from any delay or failure in the performance of the Services for any reason whatsoever, including without limitation, on account of any third party or person or due to any technical or technological failure or any other circumstances beyond the reasonable control of the Sollogs.

Without limiting the foregoing, the user agrees to indemnify the Sollogs, its officers, employees, its insurer and agents or servant from and against any claim, liability, loss, damage, costs (including the cost of any settlement and legal costs (reasonable attorney’s fees) and expenses on a solicitor and own client basis), and expenses incurred by virtue of any breaches of a third party's intellectual property rights as a direct or indirect consequence of the User’s use of the web portal, any software or other intellectual property licensed to the User under these Terms and Conditions.

The obligations stipulated under this Clause shall survive notwithstanding termination of a User’s right to access / use the Web Portal and / or de-activation of account of a User.

17. Suspension and Termination

Upon your request, your account can be deleted from Sollogs and the user may also delete the user’s account at any time by visiting your profile setting page.

You agree that Sollogs may, without prior notice, immediately terminate, limit your access to or suspend your account, any associated email address, and access to the Sollogs services. Access will be withdrawn automatically if a password issued to you has not been used for such period as we may decide. Cause of such termination, limitation of access or suspension shall include, but not be limited to

• breaches or violations of the Terms and Conditions or other incorporated agreements or guidelines;
• requests by law enforcement or other government agencies;
• discontinuance or material modification to the Sollogs services (or any part thereof);
• unexpected technical or security issues or problems;
• extended periods of inactivity;
• and/or engagement by you in fraudulent or illegal activities;
• has reasonable grounds to suspect the user’s information is untrue, inaccurate, not current, incomplete or not in accordance with these terms and conditions;
• found ineligibility;
• unauthorised use of the Subscription Service; or
• misconduct including, without limitation, conduct having an adverse impact on the reputation of Sollogs.

Further, you agree that all terminations, limitations of access and suspensions for cause shall be made in Sollogs's sole discretion and that Sollogs shall not be liable to you or any third party for any termination of your account, any associated email address, or access to the Sollogs services.

18. General and Governing Law

This Agreement forms the entire understanding of the parties and supersedes all previous agreements, understandings and representations relating to the subject matter. If any provision of the Agreement is found to be unenforceable, this shall not affect the validity of any other provision. Sollogs may delay enforcing its rights under the Agreement without losing them. You may not assign your rights or obligations under this Agreement to any third party without the prior express consent in writing of Sollogs

These Terms and Conditions and the legal relationship between the Sollogs and the User shall exclusively be governed by the laws of United Arab Emirates.

18. Arbitration

All disputes arising out of or in connection with these Terms and Conditions and the legal relationship between the Sollogs and the User, shall be referred to arbitration in UAE. The reference shall be to a sole arbitrator and shall be conducted in accordance with the UAE International Arbitration Centre. The language of the arbitration shall be in Arabic/English.

19. Conflicts

These Terms and Conditions shall be read in conjunction with any specified written agreement entered into with the User for inter alia use of the Online Platform and the Services. In case of any inconsistency or conflict between the terms of such agreement and this Terms and Conditions, the terms of such specific agreement shall prevail.

20. Severance

Where any provision (or part) of these Terms and Conditions is held to be illegal or unenforceable, it may be severed, and shall in no way affect or prejudice the enforceability of the other terms or conditions of these Terms and Conditions.

21. Sanctioned Countries

The User aware that Sollogs will not do business with or provide any services to OFAC (Office of Foreign Assets Control) and Sanctioned Countries in accordance with the law of UAE’’

22. Force majeure

Should either party be prevented or hindered from performing any of its obligation under the provisions of the Agreement or any part thereof owing to Events of Force Majeure (as defined herein), then the times fixed for the performance of such obligation shall be extended by a period reasonably agreed in writing by the parties taking into consideration the causes of the Events of Force Majeure and the importance of the timely completion of the obligations.

The Events of Force Majeure in this clause shall only mean and be limited to fire, flood, declared war, acts of god, any other event outside of the performing party’s reasonable control that are not the fault of the party whose performance is excused and any government action which prevents a party from performing any obligations.

The party who is affected by the Events of Force Majeure shall notify the other party as soon as reasonably practical after becoming aware of any the Events of Force Majeure which prevents or hinders its performance under this Agreement and detail the existence, nature and commencement date of the said event of Force Majeure and shall, where practicable, notify the other party of the estimated extent of the delay likely to be occasioned by the said event.

The party affected by the Events of Force Majeure shall take such steps as are reasonably available to it to mitigate the effects of the said event and shall notify the other Party of the steps to mitigate the effects that it intends to take or is taking.

If the affected party is prevented by the Event of Force Majeure from performing its obligations under this Agreement for more than thirty (30) working days or such other period as the parties may agree in writing, then the unaffected party may in its sole discretion immediately terminate the Agreement by giving notice in writing of termination to the other party.

23. Feedback

By submitting ideas, content, suggestions, documents, and/or proposals ("Contributions") to Sollogs through our contact or feedback for on the Web Portal, you acknowledge and agree that:

• Your Contributions do not contain confidential or proprietary information;
• Sollogs is not under any obligation of confidentiality, expressed or implied, with respect to the Contributions;
• Solllogs shall be entitled to use or disclose (or choose not to use or disclose) such Contributions for any purpose, in any way, in any media worldwide;
• Sollogs may have something similar to the Contributions already under consideration or in development;
• Your Contributions automatically become the property of Sollogs, without any obligation of Sollogs to you; and
• You are not entitled to any compensation or reimbursement of any kind from Sollogs under any circumstances.

Feedback must not be defamatory and must not be false or misleading. The user further represents and warrants that while posting feedback on the web portal, the user shall not use any offensive, libellous, derogatory, hateful or racially or ethnically objectionable language, or is obscene, pornographic, or constitutes an indecent representation of any person.

24. Disputes

Any dispute, the user should be reported to the Sollogs via email at customercare@sollogs.ae to enable the Sollogs to attempt to resolve the dispute.

25. Contact

Any suggestion, feedback, complaints, or queries in relation to the Web Portal or this Terms and Conditions must be directed to: customercare@sollogs.ae

26. Acknowledge

The User acknowledges that the Sollogs shall have the right to seek information pertaining to the User if such information is required to be furnished to a regulatory authority and other third parties including, inter-alia, banks, etc. in accordance with Applicable Law.